If you are dissatisfied with the products you have purchased on our website, we will be happy to refund the price you paid or send you another replacement product. If you wish to change the purchased product to a different model, please indicate the new model number and a copy of your online order receipt in the package you are returning. Please also include the telephone number you can reach during office hours and indicate the change of address to send the shipment to (if any).
We will accept the return of any item purchased on our website provided that:
– it has not been altered or damaged in any way;
– the online order receipt is included;
– it is returned within 15 days of receipt of the order.
If you wish to make changes, please contact us at firstname.lastname@example.org
You will be responsible for shipping the goods in the event of a “return”.
If you have received a damaged or defective item, please contact our Customer Service/Returns Department at: email@example.com
We will provide a full refund or free replacement once we receive the damaged goods.
Please send all returns to the following address:
Registered office: via Mercanti 8, 56127 – Pisa
Head office: via delle Lenze 216/b, 56122 – Pisa
For your safety, please use GLS or an insured carrier to ship the items to be returned.